Comments on: Warning about Eclipse Internet Broadband

By: John

John — Mon, 08 Mar 2010 20:35:35 +0000

JOY! I migrated to BT on the 24/11/2009.

Today, 08/03/2010, after exchanging a few emails I finally received the money they owed me!I can now forget all about them!

To anyone else having problems leaving them, keep going, they will eventually sort you out!!

By: Brian

Brian — Sat, 06 Feb 2010 23:26:55 +0000

been with eclipse 3 years had no problems that a phone call (national rate) to them did not resolve, home internet speed ok and as a plus no call centre abroad

By: Bob

Bob — Wed, 03 Feb 2010 14:34:52 +0000

I’m still on an old “Home” package which was advertised as prioritising speed, with a monthly usage limit which is (in today’s terms) pretty restrictive – though I rarely exceed it.

I typically get a 7.2M connection at all times of day and night so have to say I’m more than happy with the service.

Looking at other comments, I guess if you’re a heavy user, e.g. do a lot of P2P, you might be better elsewhere, but for general surfing Eclipse has always been great for me.

By: Yuri

Yuri — Tue, 05 Jan 2010 22:11:04 +0000

I second all the bad comments about them. My browser times out often I cannot use the Internet at all. The speeds are dead slow irrespective of monthly usage. Leave them if you can. I am stuck for another 6 month.

By: Lasair

Lasair — Tue, 01 Dec 2009 00:57:51 +0000

Most of the negative comments on here sum up my experience with Eclipse. They were once a good company with low prices, unlimited downloads, no fair use policy, good tech support and everything.

Now they have none of that. I am on Evolution 1, and I barely hit over 1mbps speeds most days – 2 at the most, yet I have to pay for up to 8.

They throttle me a lot since I use 20-25 or more a month which is why I went for the Unlimited package in the first place. The Evolution packages meant you got limited speeds at peak times, rather than the home packages which has limited downloads and top speeds instead. Since my line can only support 2.5mbps max, the Evolution service was perfect.

There is no point even switching to their new business packages as all they offer is more line speed: useless to me.

I would like to switch to someone else asap, but sadly many suppliers won’t give me the good deals at the advertised prices as my exchange isn’t unbundled. If anyone knows of a good deal, please tell us all about it.